Legal agreement governing your use of pro888 services
These Terms & Conditions constitute a legally binding agreement between you and pro888. By creating an account, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any provision of these terms, you must not use pro888 services.
For the purposes of these Terms & Conditions, the following definitions apply:
By accessing or using pro888 services, you expressly agree to be bound by these Terms & Conditions, our Privacy Policy, and all additional rules and policies referenced herein. Your continued use of our services following any modifications to these terms constitutes acceptance of such changes.
If you create an account on behalf of a legal entity, you represent and warrant that you have authority to bind that entity to these terms, and references to "you" shall include both you individually and that entity.
To use pro888 services, you must meet all of the following eligibility criteria:
You must be at least 21 years of age to create an account or use pro888 services. This age restriction is strictly enforced in accordance with Indonesian legal standards and international responsible gaming best practices. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of funds.
You must be a resident of Indonesia or physically located within Indonesian territory when accessing pro888 services. We employ geolocation technology to verify user location. Attempts to circumvent geographic restrictions through VPNs, proxy servers, or other means constitute a material breach of these terms and will result in account termination.
You must possess the legal capacity to enter into binding contracts under Indonesian law. You must not be subject to any legal disability, incapacity, or restriction that would prevent you from legally binding yourself to these terms.
Each individual may maintain only one Account with pro888. Multiple accounts created by the same person, whether intentionally or inadvertently, are strictly prohibited. Detection of multiple accounts will result in closure of all accounts and forfeiture of balances.
To create an Account, you must provide accurate, current, and complete information including your full legal name as it appears on your Indonesian National Identity Card (KTP), date of birth, residential address, valid email address, and mobile phone number. Providing false, misleading, or incomplete information constitutes fraud and will result in immediate account termination.
pro888 operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance standards. Prior to processing your first withdrawal, you must complete account verification by submitting the following documents:
We reserve the right to request additional documentation at our discretion. Failure to provide requested verification documents within 30 days will result in account suspension.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login information with any third party. All activity conducted through your Account will be deemed to have been authorized by you. You must notify pro888 immediately if you suspect unauthorized access to your Account.
You acknowledge and agree that you are fully responsible for all transactions, bets, deposits, and withdrawals made through your Account, whether authorized by you or not. pro888 shall not be liable for any loss resulting from unauthorized use of your Account if you fail to properly secure your credentials.
pro888 accepts deposits and processes withdrawals through the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. All payment methods must be registered in your legal name matching your verified Account information. Third-party payments are strictly prohibited.
The minimum deposit amount is Rp 50,000. Maximum deposit limits vary by payment method and user VIP tier. Deposits are typically credited to your Account within 5-15 minutes. pro888 does not charge deposit fees, though your bank or payment provider may impose their own charges.
To request a withdrawal, your Account must be fully verified, and you must have completed any applicable wagering requirements on deposited funds and bonuses. The minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same payment method used for your most recent deposit, unless otherwise approved by our finance team.
Withdrawal requests are reviewed and approved within 30 minutes to 24 hours during WIB business hours. Upon approval, bank transfer withdrawals typically complete within 5 minutes to 2 hours depending on the recipient bank. E-wallet withdrawals are typically instant to 15 minutes. pro888 reserves the right to impose additional verification checks on large withdrawal requests exceeding Rp 10,000,000.
pro888 operates under strict AML policies. Deposits must be wagered at least once (1x turnover) before withdrawal to prevent money laundering. Suspicious transactions or patterns may trigger enhanced verification procedures or mandatory hold periods. We reserve the right to report suspicious activity to relevant authorities.
Bonuses and promotions are offered at pro888's sole discretion and may be subject to eligibility criteria including minimum deposit amounts, specific payment methods, game restrictions, time limits, and wagering requirements. You must opt-in to receive most bonuses. Only one bonus may be active per Account at any time unless explicitly stated otherwise.
All bonuses are subject to wagering requirements that must be completed before bonus funds or associated winnings can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount or the combined bonus and deposit amount. For example, a 30x wagering requirement on a Rp 500,000 bonus means you must place Rp 15,000,000 in qualifying bets before withdrawal.
Not all games contribute equally toward wagering requirements. Standard contribution rates are as follows unless otherwise specified in individual promotion terms:
pro888 employs sophisticated fraud-detection systems to identify bonus abuse. Prohibited activities include but are not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other players, low-risk betting strategies designed solely to clear wagering requirements, and any other activity deemed to exploit promotional offers rather than engage in genuine gameplay. Detected bonus abuse will result in immediate forfeiture of all bonuses, winnings, and potentially your entire Account balance, plus account termination.
All bonuses have expiration periods typically ranging from 7 to 30 days from issuance. Bonuses and associated wagering requirements must be completed within the validity period or they will automatically expire along with any accrued winnings.
All bets are subject to acceptance by pro888. We reserve the right to refuse or limit any bet at our discretion, particularly for bets placed after event results are known or that exploit technical errors in odds. Once a bet is accepted and confirmed in your Account history, it cannot be canceled unless the event is void or abandoned according to official rules.
pro888 makes every effort to ensure odds accuracy, but errors can occur. If obvious errors in odds are detected (known as "palpable errors"), pro888 reserves the right to void affected bets regardless of whether the bet has won or lost. Results are determined based on official sources for each sport or game. pro888's interpretation of rules and results is final.
For football betting including BRI Liga 1, English Premier League, La Liga, Champions League, and Indonesian national team (Timnas Indonesia) matches, all bets are settled based on the result at the end of regulation time (90 minutes plus injury time) unless specifically stated as including extra time or penalties. For mix parlay (accumulator) bets, all selections must win for the bet to win; one losing selection voids the entire bet.
Each casino game operates under its specific paytable and rules as detailed in the game's information section. For live dealer games, the dealer's actions and decisions are monitored and verified through video recording. Technical malfunctions void all affected game rounds, and bets are refunded.
pro888 reserves the right to impose maximum payout limits on individual bets, daily winnings, and cumulative winnings per user. Maximum payout limits are disclosed in individual game rules and may vary by game type and user VIP tier.
As a user of pro888 services, you agree to the following responsibilities:
The following activities are strictly prohibited on pro888 and will result in immediate account termination and forfeiture of funds:
pro888 strives to maintain uninterrupted service availability but cannot guarantee that the website or services will be available at all times. We are not liable for temporary unavailability due to technical issues, maintenance, force majeure events, internet service provider failures, or circumstances beyond our reasonable control.
pro888's total liability to you for any claims arising from your use of our services shall not exceed the amount of deposits you have made into your Account during the six months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.
pro888 integrates with third-party services including payment processors, game providers, and odds data suppliers. We are not responsible for errors, failures, or delays caused by these third parties. Your relationship with third-party payment providers is governed by their terms and conditions.
pro888 is not responsible for disputes between users. You agree to resolve such disputes directly with other users and hold pro888 harmless from any claims arising from user-to-user interactions.
If you have a complaint or dispute regarding pro888 services, you must first contact our customer support team at [email protected]. We commit to investigating all complaints thoroughly and responding within 72 hours during WIB business days. Most disputes can be resolved through direct communication with our support team.
If your dispute is not resolved to your satisfaction through initial customer support contact, you may request escalation to our Complaints Manager by explicitly stating "Formal Complaint Escalation" in your communication. Escalated complaints will be reviewed by senior management and you will receive a final decision within 14 days.
pro888's decision on all disputes, including but not limited to bet settlements, account closures, bonus forfeitures, and rule interpretations, is final and binding. You agree that pursuing legal action against pro888 should only be considered after exhausting all internal dispute resolution procedures.
You may close your Account at any time by contacting customer support and requesting closure. Upon closure, you must withdraw all remaining funds within 30 days. Accounts with zero balance will be closed immediately. Accounts with outstanding wagering requirements on bonuses will forfeit those bonuses upon closure.
pro888 reserves the right to suspend or permanently close your Account at any time, with or without cause, and with or without prior notice. Common reasons for termination include violation of these terms, suspected fraud, failure to complete verification, extended periods of inactivity, or at our commercial discretion.
Upon termination, you must immediately cease using pro888 services. If your Account is closed for terms violations, fraud, or abuse, pro888 reserves the right to forfeit your entire Account balance. If termination is for administrative reasons or at your request with no terms violations, your legitimate balance will be returned to you after deducting any applicable fees or chargebacks.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which pro888 is licensed to operate. You agree that any disputes arising from these terms or your use of pro888 services shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
You acknowledge and accept that online gambling laws vary by jurisdiction and that it is your sole responsibility to ensure that your use of pro888 services complies with all applicable laws in your location. pro888 makes no representation regarding the legality of online gambling in any specific jurisdiction and does not encourage illegal activity.
pro888 reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated through email notification to your registered email address and/or prominent notice on the website. Your continued use of pro888 services following notification of changes constitutes acceptance of the modified terms. If you do not agree to the changes, you must close your Account immediately.
We recommend reviewing these Terms & Conditions periodically to stay informed of any updates. The "Last Updated" date at the top of this document indicates when the most recent revision occurred.
For questions, concerns, or complaints regarding these Terms & Conditions or any aspect of pro888 services, please contact us through the following channel:
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Average Response Time: 2-5 minutes during peak hours (18:00-23:00 WIB), 5-15 minutes during off-peak hours
Languages: English and Indonesian
For the fastest resolution, please include your Account username, a detailed description of your issue, and any relevant screenshots or documentation when contacting support.
By using pro888 services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These terms constitute the complete agreement between you and pro888 regarding your use of our services and supersede all prior agreements or understandings.
You must be 21+ years old and complete KYC verification with your Indonesian National ID (KTP) before making withdrawals.
Use only payment methods registered in your name. Minimum deposit Rp 50,000, minimum withdrawal Rp 100,000. Processing typically within hours.
All bonuses have wagering requirements that must be completed within validity periods. Read specific promotion terms carefully.
One account per person. Keep your credentials secure. You're responsible for all activity on your account.
No multiple accounts, VPN use, bonus abuse, or cheating. Violations result in account closure and fund forfeiture.
Contact support for all issues. We respond within minutes and resolve disputes fairly through our escalation process.
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